Online Outages Wear on Profits, Not Just Customers’ Patience | Fox Business

As customers become more reliant on the Web for everyday tasks and companies use internal networks to power more operations, businesses are reminded more than ever how costly an online outage can be, especially around the high-traffic holiday season.

This year alone, denial of service cyber attacks downed the consumer web sites of major U.S. banks like Bank of America (BAC) and J.P. Morgan Chase (JPM), while glitches in internal software caused erroneous trades at Knight Capital (KCG) and the Nasdaq OMX (NDAQ) and disrupted travel plans at United Continental (UAL).

Whether it’s cyber attacks or internal glitches, an outage can be damaging, causing significant monetary harm and tarnishing a company’s reputation even if a site or network falls for just a few minutes.

Last week, an outage in United’s Unimatic software used to control its ground operations delayed flights nationwide, causing a furry of passenger backlash a week before the busy Thanksgiving travel weekend and denting the No. 1 U.S. carrier’s image.

via Online Outages Wear on Profits, Not Just Customers’ Patience | Fox Business.

Related articles

• Prolexic Publishes Executive Series White Paper: Strategies for Surviving a Cyber Attack this Holiday Season
• Origin of Bank Cyber Attacks
• United Flights Resuming After Computer Glitch
• Israeli Official: Anonymous’ Massive Cyber Attack Campaign Has Been A Flop
• Wells Fargo Website Turns Latest Victim Of Cyberattack; Operations Recover After Outage
• Millions affected after cyber attack on HSBC

About these ads